Seller's FAQs

  • Warrenty

    We certify that All products are guaranteed against defects in materials and workmanship, for one year from the date of purchase. Within this period, we will repair or replace these items, if defective, at our discretion, at no charge. Defective items must be returned to the dealer from where they were purchased, or to the main office, at CampCo, Inc., 4625 West Jefferson Blvd., Los Angeles, CA 90016. Purchase receipt must accompany the defective item. Shipping charges are not covered by this warranty. Damage caused by negligence or abuse is not covered under this warranty. We reserve the right to relinquish all responsibility for repairs if this item has been tampered with, or repair has been carried out by anyone other than an authorized CampCo, Inc. repair technician.

  • You can always reach us via e mail. Our working hours are between the hours of 7 am and 4 pm PST from Monday to Friday.

  • We have a 10-day return/exchange policy on all unopened and unused product. A purchase receipt must accompany your return or exchange. All of our products come with a one-year manufacturer defect warranty. Please see our Warranty section for more information. All Shipping related costs are Non-refundable. All Items will be inspected upon return. We do not pay for return shipping.

  • Yes, you can order an item even if it’s on backorder.

  • For faster processing, it is better to place your order Online via campcoshop.com website.

  • Yes, we do have a print catalog. You can also download a digital copy of our catalog (here)

  • Please email or call us if you wish to make any changes to your order after placing it.

  • We accept all forms of payment, we accept, Mastercard, Visa, American Express, Discover, Paypal, Apple pay, Android Pay, Samsung Pay, Pay by Amazon.

  • Becoming a dealer is easy, for more information please click here.

  • The card is authorized for the purchase amount and held by your financial institution at the time you place your order. Your account is actually charged when your order ships. For purchases using PayPal. The money is deducted at the time you place your order. Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Shipping FAQs