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F.A.Q.

Customer Questions

Why are sellers allowed to leave only positive Feedback for buyers?

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Seller F.A.Q.

Warranty

We certify that All products are guaranteed against defects in materials and workmanship, for one year from the date of purchase. Within this period, we will repair or replace these items, if defective, at our discretion, at no charge. Defective items must be returned to the dealer from where they were purchased, or to the main office, at CampCo, Inc., 4625 West Jefferson Blvd., Los Angeles, CA 90016. Purchase receipt must accompany the defective item. Shipping charges are not covered by this warranty.
Damage caused by negligence or abuse is not covered under this warranty. We reserve the right to relinquish all responsibility for repairs if this item has been tampered with, or repair has been carried out by anyone other than an authorized CampCo, Inc. repair technician.

What are your hours?

You can always reach us via e mail.

Our working hours are between the hours of 7 am and 4 pm PST from Monday to Friday.

What is your return policy?

We have a 10-day return/exchange policy on all unopened and unused product.  A purchase receipt must accompany your return or exchange.  All of our products come with a one-year manufacturer defect warranty. Please see our Warranty section for more information. All Shipping related costs are Non-refundable. All Items will be inspected upon return. We do not pay for return shipping.

Can I order an item if it is on backorder?

Yes, you can order an item even if it’s on backorder.

Do you have a retail store?

No, We do not have a retail store.

Is it better to place my order online or over the phone?

For faster processing, it is better to place your order Online via campcoshop.com website.

Do you offer a print catalog?

Yes, we do have a print catalog. You can also download a digital copy of our catalog (here)

How can I make a change to my open order?

Please email or call us if you wish to make any changes to your order after placing it.

What forms of payment do you accept?

We accept all forms of payment, we accept, Mastercard, Visa, American Express, Discover, Paypal, Apple pay, Android Pay, Samsung Pay, Pay by Amazon.

How can I become a dealer?

Becoming a dealer is easy, for more information please click here.

when is my card charged for my order?

The card is authorized for the purchase amount and held by your financial institution at the time you place your order. Your account is actually charged when your order ships.

For purchases using PayPal. The money is deducted at the time you place your order.

Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Shipping

How will I know when my order has shipped?

You will automatically be sent a Tracking # when your order has shipped.

When will my order ship?

All orders placed before 12 pm PST Monday through Friday will usually ship same day. Orders placed over the weekend and on holidays will be shipped on the following business day.

Do you have a shipping cut off time?

Yes, to get your order shipped same day please place your order by 12 pm PST Monday through Friday. Orders placed over the weekend and on holidays will be shipped on the following business day.

Do I need to pay for return shipping?

Yes, Campcoshop.com does not cover return shipping at this time.

Where will my order ship from?

Currently all of our orders ship from Los Angeles California.

What shipping service do you use?

We Use UPS and USPS

Can I ship to a APO or AFO?

Yes, we ship to APO and AFO addresses!

Can I ship to a PO box?

Yes, We ship to P.O. Boxes.

Do you ship internationally?

Yes, we do ship internationally.